Shipments are reflected as RTO (returned to origin) under the following circumstances:
– Delivery was attempted more than once but it could not be delivered due to either the wrong address be provided or no one being present at the given address to accept the package – The address could not be found because it was incomplete  – You or someone at your delivery address refused to accept the order.  Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.